Location: Remote in Fayetteville, United States
Employment type: Full-time
Salary: $19 - $24 per hour
We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.
Help customers troubleshoot issues with their hardware
Transfer customers to another department or specialist when necessary
Order replacement products or components
Track customers helped in our support database
Bachelor's degree in IT or computer science preferred
Communication skills
High computer proficiency
Desktop support experience
Major Appliance Company is your local professional appliance store.
Our motto “Where Service is a Certainty” is not just a slogan but a way of doing business. Our company was founded in 1951 and since then has been committed to providing our customers an appliance experience beyond expectations. We offer a wide selection of appliances, including lower priced models for the budget-minded consumer to higher end products for those that want the ultimate in performance with a sophisticated or professional look.