Technical Operations Manager (Fintech) - New York, NY
Location: On Site in New York, NY, United States
Employment type: Full-time
Salary: $150,000 per year
Posted: 15 days ago
Why This Role Matters
This role is critical to ensuring reliable, high-performing payment operations across global markets. You’ll reduce outages, improve partner performance, and build scalable systems that directly impact customer experience and support growth in a 24/7 payments environment.
How You'll Contribute
Lead performance improvement and monitoring in our payment corridors in the region, including in Colombia, Mexico, Brazil, Guatemala and beyond. Identify & track the metrics that matter.
Foster strong working relationships with payout partners across markets. Collaborate with partners on troubleshooting issues and potential performance improvements
Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root
Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting
Working cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems
Collaborate with growth, engineering, product, business development, and support teams to prepare for new market and payout partner launches
The Company is a 24/7 business & we do anticipate infrequent night/weekend work resolving critical issues.
What Makes You a Great Fit
Ability to independently lead projects, identify operational problems & deliver solutions cross-functionally. This includes performing analysis, designing process solutions and working with technical team(s) on implementation
Strong organizational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment
5+ years of experience in finance, technology, operations, or a similar field at a start- up or tech company. Experience in payment operations is a plus
Strong written and verbal communication skills
Proficiency in Excel, SQL a must
Emerging market experience strongly preferred
English and Spanish language proficiency required
Frequently Asked Questions
What is the salary for the Technical Operations Manager (Fintech) role in New York?
The salary is $150,000 per year.
Is this role on-site or remote?
It’s an on-site role in New York, NY.
Do I need to know SQL for this job?
Yes, proficiency in SQL and Excel is required.
What languages are required for this position?
English and Spanish proficiency are required.
What kind of schedule should I expect—are there nights or weekends?
The company operates 24/7, with infrequent night/weekend work to resolve critical issues.
How many years of experience do I need?
You need 5+ years in finance, technology, operations, or a similar field at a startup or tech company.
Which markets will I work with?
You’ll lead performance in payment corridors across LATAM, including Colombia, Mexico, Brazil, and Guatemala.
What are the main responsibilities day-to-day?
You’ll reduce outages, improve payout partner performance, build dashboards/playbooks, and work cross-functionally to scale systems and launch new markets.