Senior Product Manager
Location: Remote in Latin America
Employment type: Full-time
Why This Role Matters
At Cashea, collections are not the “end of the funnel”: they’re an essential part of how we care for our relationships with people, sustain the business, and build trust. This Senior Product Manager in Recoveries role exists to lead that end-to-end experience, combining empathy, efficiency, and focus on real impact.
You’ll work at the heart of a product that bridges customer experience and internal operations. Your mission: improve the collections experience, reduce NPL, and empower the collections team with tools that truly work.
How You'll Contribute
Design and prioritize the product roadmap for the Recoveries vertical.
Redesign the collections journey focusing on experience, conversion, and empathy.
Work closely with Data to understand the behavior of people with outstanding debt.
Design strategies and products that reduce NPL without compromising the experience.
Improve internal tools so that the Collections team can operate faster, with better data and greater autonomy.
Test and scale new contact strategies (notifications, rules, channels, segmentation).
Measure the impact of every change with clear metrics (payment conversion, NPS, operational cost).
Propose improvements that balance business impact with the experience of those who need us most.
Your first quarter at Cashea
In your first month...
You’ll map the current collections journey and identify internal/external pain points.
You’ll gather information on current tools, processes, and metrics together with Operations and Service.
You’ll define your first quick wins and prioritize immediate improvement opportunities.
In your second month...
You’ll lead the redesign or improvement of an internal tool for collections.
You’ll launch your first contact experiment or differentiated payment strategy.
You’ll begin working with behavioral metrics (debtor cohorts, return rate, recurrence).
In your third month...
You’ll take full ownership of the collections roadmap.
You’ll present your first results report and future vision.
You’ll begin connecting collections improvements with retention and customer experience.
What Makes You a Great Fit
Previous experience as a PM in transactional, financial, or operational products.
Knowledge of collections, payments, wallets, fintech, or similar processes (not mandatory).
Ability to design human-centered flows, even in critical moments.
Systems thinking: you understand how an experience improvement impacts business metrics.
Excellent prioritization, documentation, and cross-functional coordination skills.
Experimental and data-driven mindset — but with empathy.
Perks & Benefits
Location: Remote (LATAM preferred)
Position type: Full-time
Contract type: Permanent Contractor
Who We Are, What We Stand For
Hello! We’re Cashea 👋, and we're on a mission to bring optimism back to Venezuelans 🇻🇪 by building innovative financial products. Since our launch in 2022, we've been dedicated to democratizing financial inclusion through cutting-edge technology. In that time, we've grown to serve over 9 million customers, developed a range of products for both consumers and merchants, and become a trusted name in Venezuela—winning both minds and hearts 💛.
Bring optimism back to Venezuelans 🇻🇪 by building innovative financial products.