Part Time Customer Support Specialist - Dallas, Texas
Location: Hybrid in Dallas, Texas, United States
Employment type: Part-time
Posted: a year ago
Why This Role Matters
Are you a social media enthusiast with a knack for problem-solving? If so, we have the perfect opportunity for you! As a Customer Support Intern at Mark Cuban Cost Plus Drug Company, you will play a vital role in managing and resolving customer issues and concerns on our social media platforms. You will work closely with our social media team to ensure our customers have a positive and seamless experience.
How You'll Contribute
Monitor our company's social media channels, including Facebook, X/Twitter, Instagram, and Reddit, for customer inquiries and escalations.
Monitor and handle direct email escalations that come from leadership or other teams in the company.
Respond to customer comments, messages, and reviews in a professional and timely manner.
Identify and prioritize customer issues that require immediate attention or escalate to the appropriate pharmacy team.
Collaborate with our customer support team to gather information and resolve customer concerns effectively.
Maintain a positive and empathetic tone in all interactions with customers.
Document customer interactions and feedback for analysis and improvement.
Assist in the development and implementation of social media escalation guidelines and procedures.
Provide insights and feedback to the social media team for continuous improvement in customer service and engagement.
What Makes You a Great Fit
Bachelor’s degree or currently enrolled in a bachelor’s program in Internet Marketing, Journalism, or related fields.
SEO Training.
Familiarity with social media management and listening tools like Hootsuite, Buffer or Sprout Social.
Excellent knowledge of Facebook, X, LinkedIn, Instagram, and other social media best practices.
ADDITIONAL QUALIFICATIONS:
Strong communication skills, both written and verbal.
A passion for social media and a deep understanding of various social media platforms.
Excellent problem-solving and decision-making abilities.
Empathetic and customer-focused mindset.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Detail-oriented with a strong sense of accountability.
Previous experience in social media management or customer service is a bonus but not required.